Behavioral Health Administrative Specialist

Department: Integrated Health Services

Position:  Behavioral Health Administrative Specialist

Employee Category:  Non-Exempt

Reporting Relationship:  Director of Integrated Health Services

Character Qualities:

• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
• Flexibility- willingness to change plans or ideas without getting upset.
• Initiative- Recognizing and doing what needs to be done before I am asked to do it.
• Responsibility- Knowing and doing what is expected of me.

Summary of Duties and Responsibilities:

The Behavioral Health Administrative Specialist assists the behavior health team in various administrative duties.

Primary Duties and Responsibilities: 

1. Updates information and makes changes as necessary in (EHR).
2. Contacts new in-house referrals within two business days to ensure maximum scheduling of patients.
3. Contacts urgent referrals within 24 hours.
4. Closes the loop on in-house BH referrals. This can be by scheduling patient, having had multiple failed attempts to contact patient, or documenting patient has declined services.
5. Follows up on BH referrals outside of Variety Care to close referral loop.
6. Communicates professionally with outside referrals sources regarding patients and referral process.
7. Schedules appointments in EMR.
8. Calls billing assistance to help patient with balance owed questions.
9. Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
10. Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
11. Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.  Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
12. Performs other duties as assigned.

 Additional duties related to backup coverage for Medication Management MA:

1. Calls in scripts as requested by physician .
2. Ensure patient signs RX Use Agreement Contract.
3. Fax scripts and refill requests.
4. Escort patients to and from physician’s office.
5. Measures and records vitals.

Requirements, Special Skills or Knowledge:

1. High School Diploma or GED.
2. Bilingual (English/Spanish).
3. Expert handwriting and basic mathematic skills.
4. Experience working with the public.
5. Basic data entry and keyboarding skills.
6. Experience communicating with patients and staff.
7. Experience handling confidential information.
8. Experience working in an active and stressful environment.
9. Experience working with difficult patients occasionADA Requirements:
10. Able to lift at least 25 pounds.
11. Able to bend, reach lift as needed to file or retrieve medical files
12. Able to concentrate and prioritize work.
13. Able to sit for long periods of time.