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Department: Clinical
Position: Medical Assistant
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character first Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
The Medical Assistant assists their assigned Providers with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.
Department: Dental
Position: Dental Hygienist
Employee Category: Exempt
Reporting Relationship: Dental Director
Character Qualities:
Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
Diligence- Investing all my energy to complete the tasks assigned to me.
Endurance- The inward strength to withstand stress and do my best.
Enthusiasm- Expressing my joy in each task as I give it my best effort
Joyfulness- Marinating a good attitude, even when faced with unpleasant conditions.
Summary of Duties and Responsibilities:
Educating patients on preventative oral maintenance; takes x-rays; manual manipulation of scalers and root planning; Knowledge of proper maintenance of the ultrasonic and prophylaxis instruments; Knowledge of etiology of dental disease, nutrition and dental hygiene; Assists the dentist during patient schedule overload.
Department: Women, Infants & Children Program (WIC)
Position: Breastfeeding Peer Counselor
Employee Category: Part-Time, Non-Exempt
Reporting Relationship: Breastfeeding Peer Counselor Coordinator, WIC Clinic Manager
Character Core Qualities:
- Availability – Willingness to change your schedule and priorities to meet a need.
- Compassion – Helping those in need.
- Enthusiasm – Expressing interest and excitement in what you do.
Summary of Duties and Responsibilities:
A WIC Breastfeeding Peer Counselor is a paraprofessional support person who provides basic breastfeeding information and encouragement to WIC pregnant and breastfeeding mothers.
Department: Behavior Health
Position: Behavior Health Therapist-Bilingual
Employee Category: Exempt
Reporting Relationship: Behavioral Health Manager
Character Qualities:
Availability- Making my schedule and priorities secondary to the wishes of those I serve.
Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
Flexibility- Willingness to change plans or ideas without getting upset.
Responsibility- Knowing and doing what is expected of me.
Summary of Duties and Responsibilities:
The Behavioral Health Therapist, as part of the primary care treatment team, identifies triages and manages patients with medical and behavioral health problems within the primary care setting. In addition, the Behavioral Health Therapist will provide skill training through psycho-education and patient education strategies and will develop specific behavioral change plans for patients and behavioral health protocols for target populations.
Department: Medical
Position: COVID Tester (Temporary)
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character First qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Enthusiasm- Expressing my joy in each task as I give it my best effort.
- Joyfulness- Maintaining a good attitude, even when faced with unpleasant conditions.
- Responsibility - Knowing and doing what is expected of me.
- Hospitality- Cheerfully sharing food, shelter, and friendship with others.
Summary of Duties and Responsibilities:
The COVID Tester is responsible for assisting with patient COVID-19 examinations, questionnaires, and treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the testing process.
Department: Dental
Position: Dental Assistant I, II, or III
Employee Category: Non-Exempt
Reporting Relationship: Dental Practice Administrator
Character Qualities:
Compassion – Investing whatever is necessary to heal the hurts of others
Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
Flexibility- willingness to change plans or ideas without getting upset.
Gentleness- Showing consideration and personal concern for others.
Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
Responsible for assisting the Dentist in providing dental care to the patients of Variety Care.
Department: Dental
Position: Dental Assistant I, II, or III
Employee Category: Non-Exempt
Reporting Relationship: Dental Practice Administrator
Character Qualities:
Compassion – Investing whatever is necessary to heal the hurts of others
Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
Flexibility- willingness to change plans or ideas without getting upset.
Gentleness- Showing consideration and personal concern for others.
Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
Responsible for assisting the Dentist in providing dental care to the patients of Variety Care.
Department: Clinical
Position: Medical Assistant
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character first Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
The Medical Assistant assists their assigned Providers with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.
Department: Clinical
Position: Medical Assistant
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character first Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
The Medical Assistant assists their assigned Providers with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.
Department: Dental
Position: Dental Assistant I, II, or III
Employee Category: Non-Exempt
Reporting Relationship: Dental Practice Administrator
Character Qualities:
Compassion – Investing whatever is necessary to heal the hurts of others
Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
Flexibility- willingness to change plans or ideas without getting upset.
Gentleness- Showing consideration and personal concern for others.
Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
Responsible for assisting the Dentist in providing dental care to the patients of Variety Care.
Department: Billing
Position: Claims Resolution Specialist
Employee Category: Non-Exempt
Reporting Relationship: Manager of Revenue Cycle Management
Character First qualities:
- Decisiveness- The ability to recognize key factors and finalize difficult decisions.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice
- Initiative – Recognizing and doing what needs to be done before I am asked to do it.
- Thoroughness – Knowing what factors will diminish the effectiveness of my work or words, if neglected.
- Flexibility – Willingness to change plans or ideas without getting upset.
Summary of Duties and Responsibilities:
The Claims Resolution Specialist is responsible for resolving all issues in with unpaid insurance claims in a timely manner by researching all incoming denials from insurance companies, initiating the collection process through contact with the payer, researching payer and government websites and/or medical resources to identify claim requirements required to resolve open accounts receivable and works to minimize write-offs by exhausting in all resolution options. The Claims Resolution Specialist also leverages technology and identify and report process inefficiencies and make recommendations for continuous improvement and opportunities that will enhance revenue flow.
Department: Billing
Position: Collection Specialist
Employee Category: Non-Exempt
Reporting Relationship: Manager of Revenue Cycle Management
Character First qualities:
- Decisiveness- The ability to recognize key factors and finalize difficult decisions.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice
- Initiative – Recognizing and doing what needs to be done before I am asked to do it.
- Thoroughness – Knowing what factors will diminish the effectiveness of my work or words, if neglected.
- Flexibility – Willingness to change plans or ideas without getting upset.
Summary of Duties and Responsibilities:
The Bilingual Collection Specialist will be responsible for working directly with patients and third-party payers to effectively resolve all unpaid claims. The primary focus is to maximize revenue for the organization and consistently work to improve the overall health of the Accounts Receivable (AR).
Department: Billing
Position: Billing Clerk III
Employee Category: Non-Exempt
Reporting Relationship: Manager of Revenue Cycle Management
Character First Qualities:
- Decisiveness- The ability to recognize key factors and finalize difficult decisions.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Flexibility- Willingness to change plans or ideas without getting upset.
- Patience- Accepting a difficult situation without giving a deadline to remove it.
- Tolerance- Accepting others at different levels of maturity.
Summary of Duties and Responsibilities:
The Billing Clerk III is responsible for reviewing and scrubbing claims, filing third-party claims, self -pay patient billing and answering billing questions from patients and staff. They are also responsible for the administration of special programs as assigned.
Department: Integrated Health Services
Position: Behavioral Health Administrative Specialist
Employee Category: Non-Exempt
Reporting Relationship: Director of Integrated Health Services
Character Qualities:
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
- Flexibility- willingness to change plans or ideas without getting upset.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
- Responsibility- Knowing and doing what is expected of me.
Summary of Duties and Responsibilities:
The Behavioral Health Administrative Specialist assists the behavior health team in various administrative duties.
Department: Clinical
Position: Medical Assistant I, II, or III
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character first Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
The Medical Assistant assists their assigned Providers with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.
Department: Medical/Women’s Health/Peds
Position: LPN-Immunization Coordinator
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character Core Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
Under the direction of the Practice Administer, the Immunization Coordinator monitors the health center’s immunization inventory, orders immunizations, administers vaccines to patients and completes data entry. The Immunization Coordinator assists with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.
Department: Medical/Women’s Health/Peds
Position: Medical Assistant 1 - Immunizations
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character Core Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
Under the direction of the Practice Administrator, the Medical Assistant - Immunizations monitors the health center’s immunization inventory, orders immunizations, administers vaccines to patients and completes data entry. They also assist the provider, as assigned by the Practice Admin or Supervisor, with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.
Department: Family Medicine
Position: Physician – Family Medicine
Employee Category: Exempt
Reporting Relationship: Director of Family Medicine
Character Qualities:
- Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
- Responsibility- Knowing and doing what is expected of me.
- Alertness — Being aware of what is taking place around me so I can have the right responses.
- Dependability — Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Sensitivity — Using my senses to perceive the true attitudes and emotions of others.
Summary of Duties and Responsibilities:
Examines and treats members of family, regardless of age or sex. Ensures proper injury care and disease prevention, diagnosis, treatment, and recovery. Prescribes and administers medications, performs routine vaccinations, performs minor procedures and provides advice regarding personal health and hygiene. Requests necessary tests and follow-up visits and refers patients to specialists, as necessary.
Department: Administration
Position: Patient Service Representative I
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character Qualities:
Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
Enthusiasm- Expressing my joy in each task as I give it my best effort.
Joyfulness- Maintaining a good attitude, even when faced with unpleasant conditions.
Patience- Accepting a difficult situation without giving a deadline to remove it.
Punctuality- Showing esteem for others by doing the right thing at the right time.
Summary of Duties and Responsibilities:
Answers telephones, schedule appointments, obtain patient information, prepare chart for examination, collect and secure collections at patient check-out. Provides back-up and overflow coverage for Front Office Telephone Operator(s).
Department: Clinical
Position: Medical Assistant
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character first Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
The Medical Assistant assists their assigned Providers with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.